Frequently Asked Questions

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What is the range of the minimum and maximum order quantity for your products?

The minimum order quantity for our custom packaging and printing products is typically set at 50 units. However, there is no limit imposed on the maximum order quantity.

How does your company ensure the quality of its custom-made products?

At Packtodo, we put our clients first and make sure to provide them with top-notch custom packaging and marketing materials. We have a detailed process that involves working closely with our experienced designers, using high-quality materials, and carefully crafting each product. We also have strict quality control measures in place to ensure that we deliver nothing but the best. Feedback is important to us, and we are constantly striving to improve our processes and products.

In what form do you typically ship product packaging?

For certain products like packaging boxes, bags, inserts, and marketing materials, we are able to ship them flat to save space and reduce shipping costs. But for items like rigid boxes and foam inserts, the specific structural requirements make it impossible to send them in a flat form. Our top priority is to provide our customers with the highest quality products, so we pre-assemble and ship these items in their final form to maintain their integrity and functionality. This ensures that they arrive at their destination in perfect condition.

What is the estimated turnaround time for orders?

The turnaround time for orders can vary depending on the product and quantity ordered. Usually, standard orders are processed and shipped within 8-10 business days. However, some orders may take longer if they are more complex or have a larger quantity. Our team always works hard to make sure all orders are delivered on time. For a more accurate estimate, we suggest reaching out to our customer service team. They'll be able to give you a better idea based on your specific order.

May I request a sample before proceeding with placing an order?

We are happy to offer samples for customers to try before making a purchase. All you have to do is contact our customer service team, and they will help you request a sample.

What should I do if I do not have a design file for my project?

We recommend talking to one of our sales representatives for help. They'll be happy to assign a designer who can create a visually appealing and accurate design with your unique logo and branding elements.

Does your company offer design services?

We've got an incredible team of talented and creative designers who are ready to work on your printing and packaging projects. Our sales reps can assign them to you so you can have access to top-notch design services without spending a penny.

Are templates or dielines provided for custom packaging and printing projects?

We provide templates and die lines for all our products. These will ensure that your packaging has the correct dimensions and design placement. Our team will also be there to assist you in using them. This will help make the production process smoother and ensure a high-quality final product.

How can I initiate the order process for my printing or packaging project with your company?

If you're looking to start working on a printing or packaging project with Packtodo, we've got some easy steps to help you out:

  1. Get in touch: The first thing you'll want to do is reach out to us. You can do this through our website, email, or by giving us a call. Our team is always happy to chat about your project and answer any questions you may have.
  2. Tell us all about it: Once we're in touch, our team will ask for some project details. This could include things like what type of packaging or printing you need, how many you'll need, and when you'll need them. This will give us a better understanding of your project and allow us to provide you with accurate pricing and timelines.
  3. Share your ideas: If you have a specific design in mind, we'd love to hear it! Our experienced designers can work with your ideas and bring them to life. We can also offer a range of design options for you to choose from.
  4. Give feedback: After our initial discussions, our team will create a design draft for your project. Take a look and let us know if there are any changes or revisions you'd like to see.
  5. Production: Once the design is approved, our team will start the production process.

Does your company have an in-house design team, or do you outsource this service?

We've hired a talented group of designers, so now we'll be able to handle all design work in-house. No more relying on outside sources.

What is included in the price quoted for products?

Our team takes great pride in being completely open and honest about our pricing. So, we wanted to make sure you understand that the price our sales representative gave you is the absolute final cost for your order. We don't believe in sneaky fees, extra shipping charges, or any hidden costs. We want to make your experience as simple as possible, and that includes giving you clear and accurate pricing information.

What is the validity period of the price quote?

Our price quotes have a validity period of 30 days. So, if you're interested in ordering from us, it's best to do so within that time frame. This way, we can guarantee the same price without any changes due to material or labor costs.

Do you offer wholesale or discounted pricing for bulk orders?

Yes, we do! Our wholesale pricing is perfect for customers who are buying significant quantities. Just get in touch with our customer support team, and they'll give you all the details. You can even request a special quote for your bulk order. We often have promotions and discounts for large orders, so it's worth checking our website or social media pages for the latest updates.

Do you accept payments in currencies other than US dollars?

All purchases made through Packtodo must be paid for in USD. We are unable to process payments in any other currency.

Do you ship orders internationally?

Yes, we do! We want to make sure our customers have an easy shopping experience no matter where they are. We actually ship to many countries, and we're always working on adding more. Our international customers can expect their orders to arrive safely and on time.

What forms of payment do you accept?

We accept all major credit cards, like Visa, Mastercard, American Express, and Discover. We also give you the option to pay through PayPal.

Does your company have a secure payment processing system?

At, we prioritize the security of our customers' personal and financial information. That's why we've put in place a secure payment processing system that meets industry standards. We use the most up-to-date technology and encryption techniques to guarantee the safety and security of all transactions. So when you use our services, you can rest assured that your payment details are well-protected.

Where is your company located?

Our company is located in Los Angeles, California.

Do you have any international office or factory locations?

We have a bunch of offshore locations in Asia, Europe, Africa, and China.

How can I contact your company for inquiries or orders?

If you ever need to reach us, fill out the contact form. You can also drop us an email or give us a call during our business hours. We're always here to help and answer any questions you might have, as well as guide you through placing an order.

Can I visit your office to discuss design or place an order?

We don't allow customers to come to our office for any design or ordering inquiries. Our office is only for official operations.